FAQ
Question: I'm running into issues with my API key
Answer: If you're experiencing problems with your API key, the most common cause isn't an incorrect key, but rather insufficient account credits. Even with a valid API key, requests will fail if your account balance is too low or depleted. First, check your account dashboard to verify your current credit balance. If your credits are low or exhausted, simply add more credits to your account and try your API request again. If you continue to experience issues after confirming you have sufficient credits, double-check that you're using the correct API key format and that it hasn't expired. You can also regenerate your API key from your account settings if needed.
Question: What is your refund policy?
Answer: We offer a straightforward 30-day full refund policy with no questions asked. If you're not completely satisfied with your purchase for any reason, you can request a full refund within 30 days of your original purchase date. Simply contact our support team, and we'll process your refund promptly without requiring lengthy explanations or justifications. This policy reflects our confidence in our product and our commitment to customer satisfaction. Please note that refunds are typically processed within 3-5 business days and will be credited back to your original payment method.
Answer: Getting started is quick and straightforward. Most users can be up and running within 5-10 minutes. Simply create your account, verify your email, add credits to your balance, and generate your API key. Our quick start guide will walk you through the basic setup process, and you can make your first API call right away. For more advanced integrations, you might need additional time to customize the implementation based on your specific needs.
Question: What payment methods do you accept?
Answer: We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support PayPal for added convenience. All transactions are securely processed through encrypted payment gateways, and we don't store your payment information on our servers. You can easily manage your payment methods and billing information through your account dashboard.
Question: Is there a free trial available?
Answer: Yes! New users receive free credits upon signup to test our service without any upfront payment. This allows you to explore the features and see how our API works with your specific use case before committing to a paid plan. Once you've used your free credits, you can add more to continue using the service.
Question: How do I monitor my API usage?
Answer: Your account dashboard provides real-time usage statistics and credit consumption tracking. You can view detailed breakdowns of your API calls, remaining credits, and usage patterns over time. We also offer usage alerts that can notify you via email when your credits are running low, helping you avoid service interruptions.
Question: What happens if I exceed my credit limit?
Answer: If your account credits are depleted, API requests will return an error indicating insufficient funds. Your service won't be permanently interrupted - simply add more credits to resume normal operation immediately. We recommend setting up usage alerts or auto-recharge to prevent unexpected service interruptions during critical operations.